Monday, September 08, 2003 :::
How do people feel about telling bad news over email, and how does this differ by generation? I appreciate that one would prefer to tell bad news in person, but where it's not practical to do that for a period of several weeks, I would think I would prefer to know about something by email than not to know about it. The other problem with not telling someone bad news until the right time is that, particularly if one develops a history of this, one might inadvertently send signals, making the person one is trying to protect worry for several days about what is going on, whether there is something going on or not. This would seem to have an effect opposite to that intended.Presumably telephone is better than email; also, presumably, the answer is different if the delay involved is short than if it's longer. Any thoughts?
::: posted by dWj at 2:07 PM
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